Cholos 728×90 Generic

FAQ

1.     How do I sign up for my Premium SNN?
Please Click here to sign up, Mahalo!  https://www.surfnewsnetwork.com/membership-account/membership-levels/

2.     What are the benefits of being a Premium SNN member?
Please see the benefits on the sign-up page, there are plenty. https://www.surfnewsnetwork.com/membership-account/membership-levels/

3.     How do I renew my Premium SNN?
Your account will auto renew.

4.     How do I cancel my Premium SNN?
1.     Login into your account.
2.     In the home page, click “My Membership” next to the news gallery.
3.     Under “My Memberships” click “Cancel” and follow the steps. Note: there are no refunds. Please read below.

4.     How to I access my subscription information?
1.     Login into your account.
2.     In the home page, click “My Membership” next to the news gallery.

5.     How to I recover my account?
Try login in and if it errors, click the “Lost your password?” link.

 

BILLING

6.     Can I get a refund?
As with most subscriptions, we do not give refunds. If you decide to sign up to use our Service(s) you will be billed for the plan you chose (month to month or annual). There are absolutely no refunds or credits for partial months of Service(s), upgrades or downgrades, or for months unused with an open account.

7.     How do I update my credit card information?
1.     Login into your account.
2.     In the home page, click “My Membership” next to the news gallery.
3.     Click the “Update Billing Info” link

8.     I’m signed in – why am I not Premium SNN?
Please make sure your billing information is up to date.

9.     Can I share my account?
No, sorry.

10.  Forgot my PW – How to I log in?
Try login in and if it errors, click the “Lost your password?” link.

11.  I keep getting billed after cancelling…why?
If steps are followed this is not possible. Please see how to cancel account: #4 FAQ above. Please contact us if you have further issues. Mahalo.

Need clarification or still can’t find what you’re looking for? Let us help you!  Please SUBMIT A REQUEST HERE

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