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FAQ

1.     How do I sign up for my Premium SNN?
Please click here to sign up, Mahalo!  https://www.surfnewsnetwork.com/membership-account/membership-levels/

2.     What are the benefits of being a Premium SNN member?
Please see the benefits on the sign-up page; there are plenty. https://www.surfnewsnetwork.com/membership-account/membership-levels/

3.     How do I renew my Premium SNN?
Your account will auto-renew.

4.     How do I cancel my Premium SNN?
1.     Login into your account.
2.     On the home page, click “My Membership” next to the news gallery.
3.     Under “My Memberships,” click “Cancel” and follow the steps. Note: there are no refunds. Please read below.

4.     How do I access my subscription information?
1.     Login into your account.
2.     On the home page, click “My Membership” next to the news gallery.

5.     How do I recover my account?
Try login in and if it errors, click the “Lost your password?” link.

 

BILLING

6.     Can I get a refund?
As with most subscriptions, we do not give refunds. If you decide to use our Service(s), you will be billed for your chosen plan (month to month or annual). There are no refunds or credits for partial months of Service(s), upgrades or downgrades, or months unused with an open account.

7.     How do I update my credit card information?
1.     Login into your account.
2.     On the home page, click “My Membership” next to the news gallery.
3.     Click the “Update Billing Info” link

8.     I’m signed in – why am I not Premium SNN?
Please make sure your billing information is up to date.

9.     Can I share my account?
No, sorry.

10.  Forgot my PW – How do I log in?
Try login in and if it errors, click the “Lost your password?” link. or click here!

11.  I keep getting billed after canceling…why?
If steps are followed, this is not possible. Please see how to cancel the account: #4 FAQ above. Please get in touch with us if you have further issues. Mahalo.

Need clarification or still can’t find what you’re looking for? Let us help you!  Please SUBMIT A REQUEST HERE

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